Your information, handled with care

Privacy policy.

Effective date: October 1, 2026

This policy explains how The Release Room® (“we,” “us,” or “our”) collects, uses, and shares information when you visit this website, contact us, or request a mobile sensory experience.

Information we collect

If you submit a booking request, we collect the details you enter, which may include your name, email address, event date and time, requested hours, event location, and any notes you choose to provide. Please avoid including sensitive personal or health information in the notes field.

Our hosting provider may process standard technical information needed to deliver and secure the website, such as your IP address, browser and device details, and request logs. The site may use essential storage or similar technologies required for normal operation.

How we use information

We use information to:

  • respond to inquiries and coordinate requested bookings;
  • create and manage checkout and booking records;
  • send booking confirmations and service-related messages;
  • operate, protect, and improve the website and our services;
  • meet legal, accounting, and security obligations.

Service providers and sharing

We share information with service providers only as needed to operate the service. Stripe processes checkout and payment information; Supabase stores booking records; Resend may deliver booking emails; and Vercel may host the website and process technical request information. These providers handle data under their own terms and privacy practices. We do not receive or store your full payment card number through this website.

We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell your personal information.

Retention and security

We retain information for as long as reasonably needed to respond to you, provide services, maintain booking and financial records, resolve disputes, and meet legal requirements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and privacy rights

You can contact us to ask about, correct, or request deletion of personal information we hold, subject to records we must retain by law or for legitimate business purposes. Depending on where you live, you may have additional privacy rights. We will handle requests as required by applicable law.

Children’s privacy

The website is intended for adults making inquiries or arranging services. Do not submit a child’s personal information through the booking form. A parent or authorized caregiver may contact us directly to discuss service arrangements.

Changes and contact

We may update this policy from time to time. The effective date above indicates when it was most recently revised. Questions or privacy requests can be sent to thereleaseroominfo@gmail.com.